Client’s Statement of Service

As a client you can expect the following service from Weston & North Somerset DIAL:

  • Accurate/unbiased information and advice.
  • Accessible premises with accessible toilet.
  • Hands-on service which provides assistance to complete forms (ESA, DLA, PIPs, etc…) as well as continued support until benefit award.
  • Drop-in centre is open on Tuesday 11am - 1.30pm and Thursday 11am - 3pm.
  • Polite and helpful telephone answering.
  • When we are closed there is an answering machine service and we endeavour to respond to messages within 5 working days.
  • All clients will be treated with a non-judgemental and unbiased manner and our volunteers do their best to make you feel at ease.
  • The majority of volunteers working in the office have a disability or are carers.
  • Our service is free to all individuals.
  • Light refreshments, tea or coffee, are available free of charge.
  • Raised seating available.
  • Material can be obtained for you in many different languages or different forms, i.e. tape or Braille.
  • We offer home visits where essential to those who are house-bound for medical reasons.
  • We are fully insured.
  • All volunteers adhere to a confidentiality policy.
  • We have a private room available upon request.
  • Your permission will be requested to contact other agencies on your behalf if your identity has to be disclosed.
  • We may ask you to assist in monitoring our service.
  • We are members of Disability Rights UK.